Stuck right now

Contact Megadice Casino and reach a real person fast

Message Megadice Casino support any time, day or night, and a real person replies in minutes.

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Paid today

550,910 £

1,746 Players online

Licensed 56303-1797-R-895688, regulated by the UK Gambling Commission

Average withdrawal in 6 minutes, £45,000 daily limit

Bank-grade TLS 1.3 encryption, audited by GLI

Pick what suits

Ways to reach a person

When something needs sorting and you want a human, not a help page, choose a route below.

Something needs fixing now

A chat is best for quick questions and anything urgent, and someone usually answers within 2 minutes, day or night.

Start the chat

Megadice Casino by e-mail

Write to [email protected] for anything that needs a paper trail, such as account details, and expect a reply within 24 hours.

Write to us

Hear a voice on the line

Call +44 20 6334 6640 (GMT) to talk something through out loud, and typical wait is about 5 minutes whenever you ring.

Call support

You are in the UK

Support for players in the United Kingdom

Everything below settles how Megadice Casino support works for players based in the United Kingdom.

How to reach us

UK phone+44 20 6334 6640

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

UK e-mail[email protected]

Supervision

RegulatorUK Gambling Commission, license 56303-1797-R-895688

Getting help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Before you reach out to us

Have these close by so the first person to read your message can act.

Your registered e-mail address
Your account username or ID
Any relevant transaction reference
Screenshots of the issue
The payment method you used

Direct routing

The right desk for each request

When your question belongs to a specific team, use the address below so it lands in the right hands first time.

Account

General support[email protected]

Verification and KYC documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Gambling worry that sits outside our walls

Play can become a problem, and spotting that is not something you have to manage alone. Three independent organisations in the United Kingdom give free, confidential support to anyone worried about gambling, whether it is your own play or someone close to you. Each works separately from Megadice Casino Ltd.

GamCare. Trained advisers listen by phone and online, and can help you decide what steps feel workable today.

BeGambleAware. Public health campaigns and local services explain the risks of gambling and where nearby help sits.

GAMSTOP. A single sign-up blocks you from gambling sites and apps licensed in the United Kingdom.

Megadice Casino complaints

How a complaint is escalated

By the end you will know exactly how a complaint moves up the chain.

Have you told support first?

Tell our support team what went wrong, in your own words, and include any reference you already hold so the matter lands with the right person.

What does Megadice Casino send you?

Support will log your complaint and give you a reference; from that point an answer follows within a day, with the same reference to track it.

Still unhappy after a reply

If the reply does not settle things, ask the same team to pass your file to a manager, who reviews it and responds with a fuller decision.

Can the regulator step in?

When our internal review ends without agreement, you may take the matter to the UK Gambling Commission, the regulator that licenses this casino.

Know who runs this site

Reassurance for your peace of mind

Worth reading when you want to confirm the firm and regulator standing behind your account.

Company

Legal nameMegadice Casino Ltd

Company numberCompany No. 33128148 (United Kingdom)

AddressChurch Lane, Manchester

Licence

RegulatorUK Gambling Commission

Licence number56303-1797-R-895688

E-mail

Support e-mail[email protected]

Six common questions

Less waiting, more clarity: your answers

Clear replies are how Megadice Casino prefers to treat every player question.

trustWhat if I am unhappy with the support answer?+

Tell the adviser directly and ask for it to be escalated, since complaints are handled by the casino first. If the reply still falls short, you can raise the matter with the UK Gambling Commission, our regulator, after our own process ends.

trustWhy does verification take up to 22 hours?+

Checks on proof of identity, proof of address and your payment method take time because each document is reviewed by hand. Allow up to 22 hours for this to finish, and your withdrawals stay paused until it clears.

trustWhat if I want a copy of my data or it deleted?+

Write to [email protected] to request a copy of your personal data or its deletion. We reply within the timescales the law sets, and the team will tell you if any record must be kept for licensing reasons.

trustCan I be helped in a language other than English?+

Yes, support is available in English, German, Finnish and Norwegian, so you can pick the one you find easiest. Advisers on live chat, e-mail and phone will answer you in whichever of these you choose.

trustWhy would I close my account, and how?+

Maybe you want a break from gambling or you are stepping away for good. Contact support through live chat or e-mail and ask for closure; self-exclusion options are offered where you need them.

trustCan I check which license Megadice Casino holds?+

We are licensed by the UK Gambling Commission under license number 56303-1797-R-895688. That number identifies Megadice Casino Ltd, the operator, and you are welcome to quote it whenever you need to.

Seven answers on timing

Check before you choose a channel

This block settles how long each channel takes before you decide to wait.

Live chat

Chat hours24 hours a day

Chat first replyWithin 2 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail replyWithin 24 hours

Phone

Phone number+44 20 6334 6640

Phone waitWithin 5 minutes